What is the appropriate answer for this job interview question?

“How would you handle an irate/angry/belligerent customer?”

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Answer:
Stay calm and listen to what they’ve to say, making it clear to them that you are listening and that you are there to assist them where ever possible. Show that you sympathise with them and apologise on behalf of the company for what ever has angered them. Do not raise your voice or argue back with them as this could make them aggressive and create a dangerous environment. Take what ever measures you can to resolve the issue (even if it isn't your company’s fault) and keep a smile on your face while doing so.

If it get's out of hand, calmly call your manager and if any violence or aggressive behaviour is taken out towards you, ask them to leave immediately and call for help from management or security.

This is all correct - I just came out of a Human Resources induction with my new company!

Just remember the customer is always 'right' and to stay calm and understanding throughout the complaint, while still remaining professional and assertive.

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Answer:
Well, here's a link with advice on how to deal with the customer, maybe you can distill it down into a good answer.

http://www.onlinebusinesshelp.info/obh/i…

Or if you’ve any job experience with this, and there is a case where you actually did handle an upset customer well and had a good outcome, wouldn't injured to tell about it.

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Answer:
Is the angry customer armed? That would be my response to this question.