Feb
At least five calls a day. On Do Not Call list. They claim they're exempt because of existing “business relationship”
Answer:
Info on “Established Business Relations”
What about an established business relationship?
A telemarketer or seller may call a consumer with whom it has an established business relationship for up to 18 months after the consumer's last buy, delivery, or payment - even if the consumer's number is on the National Do Not Call Registry. In addition, a company might call a consumer for up to three months after the consumer makes an inquiry or submits an application to the company. And if a consumer has given a company written permission, the company may call even if the consumer's number is on the National Do Not Call Registry.
One caveat: if a consumer asks a company not to call, the company might not call, even if there’s an established business relationship. Indeed, a company might not call a consumer - regardless of whether the consumer's number is on the registry - if the consumer has asked to be put on the company's own don’t call list.
Answer:
The only way they are exempt because of an existing business relationship is if their calls are in regards to the services you already have with them. They still aren't allowed to cold call you with offers for other services.